When you need to verify
You need to verify your identity before:
money reaches your bank account through Kehbar for the first time
you save a bank account
you withdraw from a pool
You don't need to verify to send money, whether you're lending it or contributing to a pool.
You can verify from your profile, or when money is waiting for you.
How the check works
The app shows you each step, then takes you back to where you were. Review the name and details shown after the check. Kehbar uses that name on your profile, and you can't change it yourself.
Add a bank account
Go to Account, then Bank accounts, and choose Add a bank account.
Choose your bank and enter your 10-digit account number.
Kehbar checks the account with your bank and shows the account name. It must be in your name.
Choose Add bank account.
Money goes to the first account you add. You can save up to 5.
If the name check fails, you'll see one of these:
The names don't match: use an account in your name. If the account is yours, choose Contact us. If not, choose Use another account.
We couldn't check this account: check the account number and the bank, then choose Try again.
If the identity check doesn't work
If the check fails, for example because the light was too low, the app tells you what went wrong and you can try again.
If the name or details from the check are wrong, only support can fix them. You can't enter different details yourself. Any money sent to you keeps waiting in the meantime.
Email [email protected] and tell us what happened. Don't send your ID number or selfies by email or in chat.